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There have been price changes that are not currently reflected on this site. Please contact Customer Service at 800-541-9719 ext. 466 for correct pricing.
Below
is a collection of the "Frequently Asked Questions" about our Website
and Shachihata Inc. to help make your shopping experience easier. Please email
us at sales@xstamper.com or call us at 1-800-541-9719
Return
to Shopping
Q. How do I login as a new user?
Q.
How do I place an order?
Q. How do I cross reference the non-Xstamper items in the Boise Catalog?
Q. How do I order a signature stamp, send in artwork or make a stamp using an
example?
Q. How do I include a
logo or graphic on my custom purchase?
Q. How many letters and
lines can I include on the custom product I've selected?
Q. Can I choose the
typeface (font) and font size for my custom product?
Q. Can
I make changes or cancel my order after it is transmitted?
Q. Who
do I contact if there is a problem with my order?
Q. How
will I know that my order was processed successfully?
Q. What
is your delivery policy?
Q. What
is your return policy?
Q. Who
do I contact about problems with your site?
Q. What
if I forget my login name or password?
Q. How
do I finalize my order?
Q. How
do I upload graphics?
Q.
How do I login as a new user?
back to the top
A. Click on Login
Request on side menu and fill in all information. A password will be sent to
you after verification by your purchasing department.
Q.
How do I place an order?
back to the top
A. Ordering
is simple.
4.
Enter the text in the box (s) displayed and click PREVIEW
to see how the finished product will be manufactured. If your text does not fit
a message appears “YOUR TEXT IS TOO LARGE”. To remedy this situation use the
modify stamp feature.
Q. How do I cross reference the non-Xstamper items in the Boise Catalog?
back to the top
A. Click on Cross Reference on side menu to find the item you are
looking for. The Xstamper item is listed next to the comparable item. Write
Xstamper item number down and click SHOP to order. If you need further
comparison information click on Assistance to call us or send us an email.
Customer service will respond within 24 hours.
Q. How do I order a signature stamp, send in artwork or want to make a stamp
using an example?
back to the top
A. This feature has not been created at this time. To order a signature,
send artwork or make like a sample, chose your stamp size and then click
assistance on the top tool bar. Please email or call our customer service
department and they will help you order. We hope to have this feature working
within the next few months. Thanks you for your patience.
Q. How do I include a logo or graphic on my custom purchase? back to the top
A. If you want to add a logo or artwork:
-
Select the style that most closely resembles the way you want your custom product to look. We’ll fill in custom copy momentarily.
-
Select the QUANTITY then, click YES under ADD LOGO and click on the SHOPPING CART.
-
When the logo page appears choose from those listed. If you have your own logo, click on BROWSE, choose your logo form your artwork file and click UPLOAD. Remember, all logos or graphics must be saved as 600dpi JPEG files.
-
Enter the text in the boxes displayed and click PREVIEW to see how the finished product will be manufactured. If you want to make any changes to the copy use the Modify Layout feature. After you are satisfied with your changes Click Preview.
-
If you are satisfied with the PREVIEW, click ADD TO CART.
-
Review the item number and price and click CONTINUE SHOPPING or PROCEED TO CHECKOUT.
Q.
How many letters and lines can I include on the custom product I've
selected?
back to the top
A. The number of characters (which
includes letters, punctuation and spacing) varies from item to item.
We do not price items by lines or characters.
Each Custom product is the same price, regardless of copy. Some signs may
incur an additional charge for extra characters.
Q.
Can I choose the typeface (font) and font size for my custom product?
back to the top
A. You can control all design
elements by choosing the last format shown on each style selection page. These
styles end with “00” or “000”. However,
to make it easier to order, each item includes several pre-formatted styles with
a particular typeface and type size based on the way most customers order custom
product. You simply choose the style that fits your needs and then fill in your
own copy to see how your finished product will look.
Q. Can
I make changes or cancel my order
after it is transmitted?
back to the top
A. After an order is placed and
before it is auto-typeset and auto-batched there is a small amount of time in
which to cancel the order, usually about 20 minutes after transmission. To
change a custom or stock order please contact one of our Customer Service
Representatives at 1-800-541-9719 and let them know you placed an order via the
Web site.
Q. Who
do I contact if there is a problem with
my order?
back to the top
A. Please contact one of
our Customer Service Representatives at 1-800-541-9719 for assistance.
Q. How
will I know that my order was processed successfully?
back to the top
A. We will send you an
e-mail confirmation, which will include your order number. If we receive your
order by 3:00 PM, we will ship it the next day. You will also be able to view your order immediately by
clicking Login on our Home Page and then clicking Review Previous Orders.
Q. What
is your delivery policy? back to the top
A. We
ship all orders within 24 hours of receiving them. Orders are usually shipped
via USPS or UPS depending on shipping destination.
Q. What
is your return policy?
back to the top
A. Custom products are not
subject to change or cancellation. If there is a factory error, simply call
Customer Service at 1-800-541-9719 with the order number, purchase order number,
date on the packing list and an explanation of the problem. A corrected item
will be made at no charge and sent overnight. Stock products can be returned
within 30 days of purchase for even exchange. Original packaging must accompany
the returned goods. Products returned after 30 days subject to a 15% restocking
charge. Return authorization is
required. Contact us via email at sales@xstamper.com
or call 1-800-541-9719 to speak to a Customer Service Representative.
Q. Who
do I contact about problems with
your site?
back to the top
A. Please
contact Customer service at
sales@xstamper.com or 1-800-541-9719
Q. What
if I forget my login name or password?
back to the top
A.
Click on the
Help icon on the top of our Home Page. Click on the link Forgot Your Password?
Just type in your last name and email and we will be glad to email your password
to the email address you previously provided. If you forgot your login name
please contact one of our Customer Service Representatives 1-800-541-9719
Q. How
do I finalize my order?
back to the top
A. Please be sure to click
Submit Order during checkout to finalize your order.
A printable confirmation of your order will appear.
Q. How
do I upload graphics?
back to the top
A.
On the style selection page
click YES under the ADD LOGO section. When the logo page appears choose from
those listed. If you have your own logo click on BROWSE, choose your logo form
your artwork file and click UPLOAD. Remember, all logos or graphics must be
saved as 600 DPI JPEG files. The best graphic format to use is a high
resolution JPEG file. Please keep in mind that low-resolution graphics may not
print well, especially if the size is increased after the graphic has been
uploaded into your design